SMS Messaging Privacy Policy

Updated 01/09/2025

Center for Resiliency LLC (“Center for Resiliency,” “we,” or “our”) are committed to protecting your privacy. This SMS Messaging Privacy Policy (“Policy”) governs how we collect and use information about you in relation to Center for Resiliency text message marketing program(s)

(the “Messaging Service”), which we make available to you through a third-party service provider.

By using the Messaging Service, you agree to the terms of this Policy. Center for Resiliency reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

Collection of Information

Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as your mobile phone number you provided when signing up for the Messaging Service, any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also collect Personal Information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service.

SMS Consent Communication:

The information and phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Center for Resiliency, you may receive messages related to the following (provide specific examples):

– Appointment reminders

– Follow-up messages

– Billing inquiries

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at 160 Summit Ave, Suite 205, Montvale NJ 07645 on January 1st at 9am. Reply STOP to opt out of SMS messaging at any time.”

How to Opt-In

You may opt-in to receive SMS messages from Center for Resiliency in the following ways: – Verbally, during a conversation

– By submitting an online form

– By filling out a paper form

To opt-in directly to receive text messages from Center For Resiliency, please send START to 201-661-3375. Alternatively, patients opt in to SMS messages when the New Patients Forms are submitted or the website contact form is complete.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Help

If you have any questions please contact Center for Resiliency LLC at 201-661-3375. You can also text ‘HELP’ to 201-661-3375 or visit our https://centerforresiliency.com/sms-privacy-policy/ and https://centerforresiliency.com/sms-terms-and-conditions/ for more detailed information about our messaging practices and policies.

Message Frequency

The number of Center for Resiliency text messages that you receive will vary. It may be as frequent as two times a week or more, depending on the number of scheduled sessions. Message frequency may vary depending on the type of communication. For example, you may receive up to three SMS messages per week related to your appointments, billing, etc.

Cost

Message and data rates may apply to each text message sent or received in connection with Center for Resiliency text messages, as provided in your mobile telephone service rate plan

(please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges. Center for Resiliency does not impose a separate fee for sending Center for Resiliency text messages; however, you are responsible for any fees imposed by your mobile carrier of any kind whatsoever.

How to Opt-Out

To stop receiving text messages from Center For Resiliency, text STOP to 201-661-3375. No additional text messages associated with Center for Resiliency will be sent to you once you Opt-Out, unless you re-activate your subscription. Alternatively, you can contact us directly to request removal from our messaging list.

Use of Information

We use Personal Information to deliver, analyze, maintain and support the Messaging Service. We may also use Personal Information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

Sharing of Information

Center for Resiliency will not rent or sell your Personal Information to other companies or individuals unless we have your consent. We may use or disclose Personal Information in any of the following limited circumstances:

– We have your consent.

– We need to enforce our Terms of Service.

– We believe disclosure of Personal Information is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

Protection of Information

Center for Resiliency takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that Center for Resiliency is not liable for any unintentional disclosure.

Children and Intended Audience

The Messaging Service is not intended for children under 18, and Center for Resiliency does not knowingly collect information from children under the age of 18.

Children aged 17 or younger should not submit any Personal Information. By using the Messaging Service, you are representing that you are at least 18.

Center for Resiliency requires that users of the Messaging Service be limited to US residents only.

Retention of Information

We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

Consent to receive automated marketing text messages is not a condition of any purchase. You can opt out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP or HELP.

By providing your mobile number, you agree that Center for Resiliency LLC (“Center for Resiliency”) may send you periodic SMS or MMS messages containing but not limited to important information, updates, and reminders. You may receive updates regarding your appointments, including confirmation of appointment date and time. Additionally, you may be informed about any changes or delays in your appointment, as well as other relevant information pertaining to your sessions with Center for Resiliency. The number of Center for Resiliency text messages that you receive will vary. It may be as frequent as two times a week or more, depending on the number of scheduled sessions.

Standard Messaging Disclosures

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our https://centerforresiliency.com/sms-privacy-policy/ and https://centerforresiliency.com/sms-terms-and-conditions/ pages.

Message frequency may vary.

Customer Care

If you have any questions or are experiencing any problems, please contact Center for Resiliency LLC at 201-661-3375. You can also text ‘HELP’ to 201-661-3375 or visit our https://centerforresiliency.com/sms-privacy-policy/ and

https://centerforresiliency.com/sms-terms-and-conditions/ for more detailed information about our messaging practices and policies.

You may opt out of these communications at any time by texting STOP to 201-661-3375.